Inogen, Inc.
  • Billing
  • Richardson, TX, USA
  • Full Time

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

JOB DESCRIPTION 

Quality Assurance Administrator is responsible for developing, creating, implementing, and maintaining quality processes and procedures within revenue management; This role will be expected to provide direction and support to all rental revenue functional areas as needed. This includes employee QA, reporting analysis, root cause analysis, and special projects as directed.

Key Competencies:

  • Responsible for the design and implementation of the departments QA process.
  • Responsible for all department QA reporting and analytics.
  • Coaches and directs advocates to ensure all billing functions within revenue management are being followed, per departmental work instructions and guidelines.
  • Ensures team production & quality is at or above departmental standards and KPI's
  • Monitors and audits call recordings to score quality metrics and identify coaching opportunities. Provides recommendations regarding quality, training needs and compliance issues identified to applicable stakeholders.
  • Identifies and implements continuous departmental improvement ideas, through analyzing trends and root cause analysis.
  • Ensures that appropriate medical records are maintained according to HIPPA guidelines.
  • Ensures Inogen's compliance with all state and federal regulations.
  • Provides leadership support and coverage of billing supervisor(s) and/or a team lead(s) when directed.
  • Performs and leads special projects and/or other duties as assigned.

 

Do you possess these abilities?

  • A comprehensive understanding of Medicare, Medicaid, and/or Commercial Insurance program rules as it pertains to DME billing, collections, and medical records.
  • Ability to take direction, lead, and communicate effectively with customers and employees at all levels of organization.
  • Demonstrated capability for problem solving, decision making, and conflict resolution
  • Strong relationship building and interpersonal skills
  • Excellent analytical and computer skills including Excel, Word, and MS Project
  • Ability to thrive in a fast-paced and dynamically changing organization
  • Must have a strong level of attention to detail

 

Requirements:

  • Associates degree in accounting or related field;
  • Six Sigma Certification preferred;
  • 1-3 years of Medicare and insurance billing preferably for oxygen or HME billing;
  • 3-5 years accounting/billing experience in a leadership role;
  • Brightree and Sales Force experience preferred;
  • Behavior consistent with Inogen Core Values
  • Able to travel up to 25% a year
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Working Conditions:

  • Office Environment: prolonged sitting, some walking, bending, and reaching. Requires the use of office equipment including telephone and computer terminals. Need to be able to lift 10 pounds.

 

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer.  Each of Inogen' s offices have a casual culture that supports employees being responsible and developing professionals.

We offer competitive salaries and a robust benefit package:

  • Employee Stock Purchase Plan 401 (K) plan available for all employees Health, dental, vision insurance Flexible spending accounts and wellness discount program Life Insurance Long Term Disability Robust paid time off and 8 paid holidays Employee Assistance Program

See the Inogen Team in action:

https://www.youtube.com/watch?v=dKoTMeJf5J4

 

Inogen Where we go to work hard to positively impact people's lives

 

Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm; http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.  The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.

 

 

Inogen, Inc.
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