Inogen, Inc.
  • Billing
  • Richardson, TX, USA
  • Full Time

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is a growing public company that is focused on quality care and continuous improvement. This is the drive behind our hiring and retaining passionate and dedicated professionals.

JOB DESCRIPTION The Patient Order Quality Advocate works within the Order Management Business Unit and is the key stakeholder for ensuring that all Inogen patient-related documentation is reviewed and acceptable per our order entry process prior to order creation. The Patient Order Quality Advocate is the key individual working with our sales personnel and Benefits Management Business Unit to make sure that our patient's will be billable once they come on service.

Key Competencies:

  • Ensure the procurement of all necessary documentation for successful order entry and review for completeness, accuracy, and acceptability per Inogen's policies and procedures
  • Processes all initial private insurance eligibility letter generation and mailing for new private insurance patients to make sure the patient is aware of their financial responsibility
  • Responsible for daily phone calls into the billing workgroup to assist our patients, doctors, and other staff by providing the highest level of support. Includes processing patient credit card payments
  • Ensures that appropriate medical records are maintained according to HIPAA

Knowledge, Skills and Ability

  • A complete understanding of Medicare program rules is preferred
  • Experience in successful submission of Medicare and other insurance claims is preferred
  • Experience in operating appropriate computer hardware and billing software is required
  • Experience in consulting with physicians and hospital referral sources is preferred


  • 3 years of Medicare and insurance billing preferably for oxygen or HME billing preferred; at least 1 year of billing experience
  • Experience working with medical sales personnel and managing external consultants preferred
  • Experience with Fastrack, Brightree and/or Oracle preferred
  • Bachelor's degree preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, genetic predisposition or carrier status or any other legally protected characteristic.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer. Each of Inogen's offices has a casual culture that supports employees being responsible and developing professionals.

Inogen – Where we go to work hard to positively impact people's lives

See the Inogen team in action:


Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here:;  The pay transparency policy is available here:

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (972) 616-5668 and let us know the nature of your request and your contact information.


Inogen, Inc.
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