Inogen, Inc.
  • Sales Leadership
  • Richardson, TX, USA
  • Full Time

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USAbased company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet highperforming, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

Job Summary:

The Director of Sales Operations (DSO) is responsible for overseeing all sales operations for the Direct to Patient (DTP) Sales department, including providing support where needed to ensure successful business operations. The position is responsible for conducting the business planning process, measuring performance by keeping accurate sales operations records, improving existing sales operations processes, creating budgets and sales forecasts, and defining resources to reach all sales operations goals.

The DSO monitors operational performance and leads business meetings to recommend changes to operations.  The DSO is involved in strategic sales planning, forecasting at regular intervals, analyzing all sales operations, and modifying them to make them more efficient without sacrificing effectiveness and quality. The DSO works directly with the Director of Sales with a focus to increase sales productivity by ensuring tools and processes are in place and ensuring compliance requirements are effectively managed.

Responsibilities (Specific tasks, duties, essential functions of the job)

  • Responsible for the complex reporting and analysis involved in sales forecasting and planning.  Works with VP, Patient Sales on guidance to reach monthly, quarterly and yearly revenue and expense goals
  • Develops key performance metrics to measure the activities that have the most significant impact on sales productivity, pulls the necessary reports to track KPIs over time and compiles dashboards that Sales Leaders can use to monitor performance and progress of their teams.  Compile reports on an ad hoc basis to assist in evaluation of process improvements.  Manage the sales analyst function and personnel.
  • Provides recommendations to the VP, Patient Sales to optimize sales process, recognize trends in data and refine operation models.
  • Works with Human Resources on the design of sales commission and incentive plans.
  • Works with Finance on administration of sales compensation and incentive plans.
  • Works with IT to ensure that technology (CRM, telephony) infrastructure is aligned to optimize sales performance across the organization (lead distribution, call routing, compliance monitoring, etc.)
  • Manage the sales training function and personnel to ensure that the organization has the training, tools and enablers to effectively drive performance to achieve targets established.
  • Manage the quality assurance function and personnel to ensure that compliance is maintained in sales conversations.  Work with sales leaders and trainers to create a culture of continuous improvement through coaching by using information provided by quality assurance.
  • Ensure that all Work Instructions that are specific to DTP are updated and deployed in a timely manner.  The  Inogen Document Revision Control process should be used when required.

Knowledge, Skills, and Abilities

  • Analytical Skills Ability to access and assess data from a variety of sources and create actionable deliverables and presentations
  • Technical Skills Understands the capabilities and limitations of, along with supporting technology and is able to direct an inside sales organization on how to effectively use them to optimize sales performance
  • Communication skills Excellent communicator able to work with executives and sales leadership on communicating issues and action plans around process improvement to drive operational sales performance.
  • Business Acumen Able to solve complex problems and can work across an organization (marketing, finance, customer service, logistics) to marshal resources that will positively impact the productivity results of a sales organization
  • People management Manage a team of exempt and non-exempt professionals aligned to supporting the operational requirements of DTP (Training, Quality Assurance and Analytics)

Working Conditions

  • Teams will be managed from an office location
  • Willingness to travel (up to 25%)
  • Position could be located in Richardson, TX, Goleta, CA or Cleveland, OH

Qualifications (Experience and Education)

  • Bachelor's Degree in related field or equivalent experience
  • 5+ years in a sales leadership position with Sales Operations as a key part of job responsibility.
  • Demonstrated experience improving sales productivity and results is critical.
  • Systems proficiency with and business analytic tools
  • Direct to Consumer and DME Sales and/or sales management experience preferred


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, genetic predisposition or carrier status or any other legally protected characteristic.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer.  Each of Inogen's offices has a casual culture that supports employees being responsible and developing professionals.

We offer competitive salaries and a robust benefit package:

  • Employee Stock Purchase Plan 401 (K) plan available for all employees Health, dental, vision insurance Flexible spending accounts and wellness discount program Life Insurance Long Term Disability Robust paid time off and 8 paid holidays Employee Assistance Program


Inogen Where we go to work hard to positively impact people's lives


See the Inogen Team in action:


Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here  The pay transparency policy is available here:

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (972) 616-5668 and let us know the nature of your request and your contact information.

Inogen, Inc.
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