Inogen, Inc.
  • Customer Care Center
  • Dallas, TX, USA
  • Hourly
  • Full Time

Medical, Vision, Dental, 401(K), Employee Stock Purchase Plan


JOB DESCRIPTION The Sr. Patient Technical Services Advocate provides support and service to respiratory patients that have purchased directly from Inogen or have enrolled in Inogen's home respiratory therapy services. Provides customer service to internal/external customers; serves as front line contact for incoming inquiries, customer questions and sales requests.  Works as a team member supporting sales direct to patient and/or to provider in collaboration with sales representatives, distributors and partners both domestically and internationally.  Handles product questions, and assures the customer's needs are expeditiously addressed.  Works to provide the highest level of service at all times.

Key Competencies:

  • Answer incoming customer calls, emails and requests for information.
  • Act as an information source for internal and external customers in the area of product and service.
  • Assist in execution of customer and/or product surveys to provide better service and products delivered to market.
  • Contribute to the continuous improvement of service to customers, process and product.
  • Receive and process domestic orders as well as returns in a timely and accurate manner.
  • Answer incoming customer calls, emails and requests for information.
  • Assists in handling complex/escalated calls from advocates.
  • Responsible for training new hires and assisting with recurring trainings.
  • Process customer complaints, recognized as a technical expert who performs extensive product troubleshooting calls and issue RMA numbers.
  • Responsible for assisting with reporting, special projects, and any other work related duties as needed.

Do you possess these abilities?

  • Excellent verbal and written communication skills required.
  • Ability to take initiative and follow through on multiple open tasks.
  • Must have proven track record of successful team participation, as well as ability to work independently and self-start.
  • Ability to prioritize and multi-task.
  • Must possess good time management skills.
  • Must be organized with a strong attention to detail.
  • Must be able to problem solve.
  • Oracle experience a plus.

Requirements:

  • BA in Business, English, Communications or related area desirable
  • 5+ years Customer Service / Sales / Administrative Management background or relevant work experience required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, genetic predisposition or carrier status or any other legally protected characteristic.

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USAbased company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet highperforming, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer. Each of Inogen's offices has a casual culture that supports employees being responsible and developing professionals.

 

See the Inogen team in action:

https://www.youtube.com/watch?v=dKoTMeJf5J4#t=23

 

Inogen Where we go to work hard to positively impact people's lives

 

Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm; http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.  The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.

 

Inogen, Inc.
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