Inogen, Inc.
  • Customer Care Center
  • Santa Barbara, CA, USA
  • Hourly
  • Full Time

Medical, Vision, Dental, 401K, Employee Stock Purchase Plan


 Customer Service Agent

Day Shifts available

Above market starting pay

Excellent benefits

Career Path opportunities

Bi-lingual a plus

Customer Service Agent Key Competencies:

  • Handle inbound call volume and use proper soft skills to ensure a high level of customer service
  • Acts as an information source for customers related to products and services
  • Provide customer support for both and internal and external clients
  • Maintains product knowledge to keep up to date with changes regarding all products
  • Gather customer's information, verify key aspects and then determine the resolution
  • Accurately researches client issues using designated trouble ticket tracking software
  • Drive to meet or exceed daily performance metrics related to key performance indicators
  • Handle order management processing based on business need

Do you possess these abilities as a Customer Service Agent?

  • Excellent verbal and written communication skills required
  • Strong organization skills and attention to detail are required
  • Ability to take initiative and follow through on multiple open tasks
  • Must have proven track record of successful team participation, as well as ability to work independently and self-start

Customer Service Agent Requirements:

  • Associate's or Bachelor's degree preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities
  • 3+ years related customer service agent experience preferred

 

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

JOB DESCRIPTION The Customer Support Agent provides support and service to our patients that have purchased products directly from Inogen.  This position requires the highest level of customer service to internal/external customers and serves as the front-line contact for incoming phone calls and client requests.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer. Each of Inogen's offices has a casual culture that supports employees being responsible and developing professionals.

Inogen – Where we go to work hard to positively impact people's lives

See the Inogen team in action:

https://www.youtube.com/watch?v=dKoTMeJf5J4#t=23

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, genetic predisposition or carrier status or any other legally protected characteristic.

Inogen participates in E-Verify

 

*keywords: technical support, customer service, customer service agent, customer support, customer care

Inogen, Inc.
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