Inogen, Inc.
  • Operations
  • Dallas, TX, USA
  • Full Time

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.

JOB DESCRIPTION 

The Repair Manager is responsible for tracking the location and status of all Inogen's medical devices and accessories used to provide oxygen therapy for patients on Inogen's service.  This asset management responsibility also includes the turnaround process of receiving, cleaning, repairing and upgrading equipment cost effectively and efficiently to put the assets back into service as quickly as possible.  In addition to asset management, this position has responsibility for the repair of all warranty and non-warranty returns as well as repairs performed in the field.  Repairs must be closely tracked to assist in root causing sources of failures and ensuring that devices repaired in the field are repaired in a standardized, cost effective and timely manner.

This position is responsible for developing department objectives, the budgets associated with those objectives and tracking the execution of department performance against the objectives and the budget.

Key Competencies:

  • Create strategic plans to provide global repair capability to satisfy the needs of Inogen's direct to patient and business customers.
  • Maintain an accurate, transparent failure tracking system that will drive rapid reliability improvement as well as improve troubleshooting and repair methods.
  • Maintain a receiving, cleaning and repair process that will return Inogen assets to the field and customer owned devices to the customer in a lean manufacturing environment.
  • Work with Customer Care Center to improve remote troubleshooting techniques to reduce the cost of "no trouble found" returns.
  • Work with Accounting and Customer Care Center to create procedures to reduce the risk of assets being "lost" in the field. This includes timely RMA creation and receipts as well as accurate asset management tracking using tracking software.
  • Working with Manufacturing and Logistics, analyze facility requirements to support the return, repair and return of both sold devices as well as Inogen's assets.
  • Working with the Sales Department, plan and execute a field service program that will support large business customers, provide Inogen the failure information necessary for reliability improvement, reduce freight charges and minimize the cost of parts and labor required to return the device back to full functionality.
  • Create a culture within the Technical Service group that adheres to Inogen's core values and utilizes the practices of lean manufacturing to eliminate waste and activities that do not provide value to either Inogen or the customer.
  • Ensure all practices comply with ISO-13485 standards, FDA regulations and all Medicare and state Department of Health policies.

 

Do you possess these abilities?

  • 6 year's minimum experience with specific experience /skills in: asset management; repair program management; lean manufacturing/six sigma or similar production methods; personnel management; effective communication and presentation skills.

 

Requirements:

  • Bachelors in Mechanical, Electrical, Systems Engineering, or other technical discipline.

WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer.  Each of Inogen' s offices have a casual culture that supports employees being responsible and developing professionals.

We offer competitive salaries and a robust benefit package:

  • Employee Stock Purchase Plan 401 (K) plan available for all employees Health, dental, vision insurance Flexible spending accounts and wellness discount program Life Insurance Long Term Disability Robust paid time off and 8 paid holidays Employee Assistance Program

See the Inogen Team in action:

https://www.youtube.com/watch?v=dKoTMeJf5J4

 

Inogen Where we go to work hard to positively impact people's lives

 

Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm; http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.  The pay transparency policy is available here: http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf.

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@inogen.net or call (972) 616-5668 and let us know the nature of your request and your contact information.

Inogen participates in E-Verify

 

 

Inogen, Inc.
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