Inogen, Inc.
  • Patient Intake
  • Richardson, TX, USA
  • Full Time

ABOUT INOGEN Inogen was founded in 2001 to improve quality of life and increase freedom and independence for oxygen therapy users. Inogen is innovation in oxygen therapy. The Inogen mission is to improve freedom and independence for oxygen therapy patients through innovative products and services. Inogen is a manufacturer and Accredited Homecare Provider.

Inogen is focused on quality care, continuous improvement, and outstanding customer satisfaction. We are a stable, USA based company dedicated to providing an exciting and rewarding career to our employees. We completed a successful Initial Public Offering on the NASDAQ in 2014 and have demonstrated substantial growth over the last five years. Our work environment is casual yet high performing, and we are looking for seriously talented, motivated, and fast-paced professionals to join our team.


The Patient Intake Supervisor ensures all rental patients are successfully onboarded by supervising the patient intake team and reviewing onboarding activities. This position is responsible for the day to day operations of the rental intake team; such as team productivity, training, improving medical documentation reviews and coaching on obtaining documentation timely while acquiring a complete patient file.

Key Competencies:

  • Supervises and drives productivity at the individual and team level based on goals set by leadership.
  • Leads the team members in achieving monthly team metrics and KPIs.
  • Resolves disputes, escalations, and complex issues in an appropriate and timely manner.
  • Ensure newly enrolled rental patients have a clear understanding of Inogen's rental program.
  • Conducts on-going analysis for process improvements, improved efficiency, workflows, learning aids, policies and procedures to enhance the patient intake process.
  • Ensure the procurement of all necessary paperwork for successful claims filing.
  • Ensure Inogen's compliance with all state and federal regulations.
  • Ensure that appropriate medical records are maintained according to HIPAA guidelines.
  • Consult with physician offices to answer questions and procure, medical records, CMN's and Rx's.
  • Meet business unit denial rate objectives.
  • Assists in managing systems (Salesforce, Oracle, telephony) & necessary improvements/links to other software's.
  • Maintain regular and punctual attendance.
  • Comply with all company policies and procedures.
  • Assist with any other duties as assigned.

Do you possess these abilities?

  • Excellent management skills, both of individuals as well as projects.
  • Must have strong work ethic.
  • Attention to detail is required.
  • Effective conflict resolution.
  • Analytical & problem-solving skills & ability to multi task.
  • Solutions-oriented problem solver.
  • Excellent planning, communication and organizational skills.
  • Ability to effectively interface with different departments within the company.
  • Comprehensive understanding of Medicare program rules.
  • Experience in successful submission of Medicare and other insurance claims.
  • Experience in operating appropriate computer hardware and CRM software is required.
  • Experience in consulting with physicians and hospital referral sources.


  • Associates degree in a technical discipline, required.
  • 5 years of experience in include operations, call center management, insurance billing/oxygen or HME billing, required.
  • 1-2 years' in a lead or supervisory role, required.
  • Intermediate knowledge/proficiency Microsoft Office, Fastrack, Oracle, required.
  • A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.


WHY INOGEN Inogen is a dynamic company that is not only focused on quality care of patients, but is also committed to being a top employer.  Each of Inogen' s offices have a casual culture that supports employees being responsible and developing professionals.

We offer competitive salaries and a robust benefit package:

  • Employee Stock Purchase Plan 401 (K) plan available for all employees Health, dental, vision insurance Flexible spending accounts and wellness discount program Life Insurance Long Term Disability Robust paid time off and 8 paid holidays Employee Assistance Program

See the Inogen Team in action:


Inogen Where we go to work hard to positively impact people's lives


Inogen is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster and its supplement are available here:;  The pay transparency policy is available here:

Inogen is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (972) 616-5668 and let us know the nature of your request and your contact information.



Inogen, Inc.
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